Terms and conditions
BEAUTY SCENT – TERMS & CONDITIONS
1. Who we are
Beauty Scent is a trading name of Per-Scent Ltd
Company no 05245148, VAT GB 844 2988 89).
Registered office: Fragrance Quarters,
Mosley Road, Trafford Park, Manchester M17 1LE.
Telephone: 0161 541 8000
Email: customerservice@beauty-scent.co.uk
In these terms, “we”, “us” and “our” mean Per-Scent Ltd.
2. Scope and related documents
These terms govern every purchase made on beauty-scent.co.uk (the “Site”). We sell solely to consumers resident in the United Kingdom; if you access the Site from elsewhere, you are responsible for local compliance.
The following documents also apply:
Privacy Notice
Cookie Policy
Accessibility Statement
Gift-Card Terms (where relevant)
Nothing in these terms limits your non-excludable rights under the Consumer Rights Act 2015 (CRA) or the Consumer Contracts Regulations 2013 (CCR).
3. Pre-contract information
All information required by CCR Schedule 2, including our identity, the main characteristics and total price of the goods (inclusive of taxes and delivery), your statutory right to cancel, and any after-sales service, is provided on the checkout pages, in these terms and in your confirmation email.
4. Placing an order and contract formation
4.1 Your online order constitutes an offer to purchase.
4.2 A binding contract arises only when we dispatch the goods and send you a dispatch confirmation. (Acknowledgement emails are not acceptance.)
4.3 We may decline or cancel an order, for example, owing to pricing error, stock shortage, age-verification failure or suspected resale, and will refund all sums paid.
5. Product information and regulatory disclosures
5.1 Images are illustrative; colour or packaging may vary.
5.2 Each product page displays:
• selling price and unit price per 100 ml / 100 g (Price Marking Order 2004);
• full INCI ingredients, allergens, batch code and responsible-person details (UK Cosmetics Regulation 2013);
• any hazard icons and the “period-after-opening” symbol.
5.3 We take reasonable care to keep the Site accurate but do not guarantee it is error-free.
6. Prices, promotions and payment
6.1 Prices are in pounds sterling and include UK VAT. Delivery charges are shown before you confirm payment.
6.2 If a price is obviously incorrect, we may cancel the order or seek your confirmation at the correct price.
6.3 We will comply with the Digital Markets, Competition and Consumers Act 2024 once in force, including rules on drip-pricing and fake reviews.
6.4 Payment is taken in full at checkout using the methods displayed on the Site.
7. Delivery, risk and hazardous goods
7.1 Delivery options, charges and timeframes are shown at checkout.
7.2 We cannot ship alcohol-based fragrances by air; accordingly we do not deliver fragrances to the Channel Islands, BFPO air routes or outside the United Kingdom.
7.3 Risk passes on delivery; title passes when we receive cleared payment in full.
7.4 Report missing or damaged items within 72 hours of delivery and retain the packaging.
7.5 A parcel is deemed lost only after 15 working days (10 working days for “Next-Day” services). We may require a signed non-receipt declaration before refund or re-dispatch.
8. Your statutory right to cancel (14-day cooling-off)
8.1 Under the CCR you may cancel the contract within 14 days, beginning the day after you (or your nominee) receive the goods.
8.2 Notify us by email, or by using the Cancellation Form at the bottom of these terms in Annex 1, and then kindly return the goods within 14 days of cancellation.
8.3 You are responsible for the direct cost of returning the goods unless they are faulty or we offered “Free Returns”. If we arrange collection, we may deduct the collection cost from your refund.
8.4 We will refund the purchase price and the cheapest delivery option we offered within 14 days of (i) our receipt of the goods, or (ii) evidence you have sent them back, whichever is earlier.
8.5 Hygiene-sealed items (for example, fragrance cellophane or tamper strips) are exempt once unsealed, unless the goods are faulty.
8.6 If a free promotional gift accompanied your order, that gift must be returned unused; otherwise we may deduct its advertised retail value from your refund.
9. Faulty goods and your legal remedies
If goods breach CRA implied terms (satisfactory quality, fitness for purpose, description, title):
Within 30 days: you may reject for a full refund.
After 30 days but within six months: you may require a free repair or replacement; if that is impossible or fails, we can offer you a credit note.
10. Discount codes and welcome offer
One code per customer; valid on full-price items; not combinable with other promotions; no cash alternative.
11. Age-restricted products
You must be 18 or over to purchase alcohol-based fragrances or other flammable goods. Couriers may request age identification on delivery.
12. Use of the Site and intellectual property
12.1 Permitted use – private, non-commercial browsing only.
12.2 Prohibited conduct – You must not: breach law; transmit malware or spam; data-mine or scrape; infringe intellectual property; bully, insult or harm minors; upload terrorist content.
12.3 Intellectual property – All content and trade marks are owned by us or our licensors. No licence is granted beyond personal use.
12.4 Information-only disclaimer – Site content is general information, not advice.
12.5 Third-party links – Provided for convenience; we have no control over, and accept no responsibility for, external content.
12.6 Domestic-use statement and IT security – The Site is supplied for domestic use. We are not liable for business losses. We do not guarantee the Site is virus-free; use your own protection.
12.7 Passwords – Keep credentials confidential; we may disable any account we believe is compromised.
13. Liability
13.1 Nothing limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot lawfully be limited.
13.2 Subject to 13.1, we are not liable for (a) business losses, or (b) loss of or damage to consumer property resulting from our negligence in excess of the price paid. Otherwise, our total aggregate liability is limited to 125 % of the price paid for the relevant goods, a cap we consider reasonable given their value.
14. Events beyond our control
If performance is prevented by circumstances beyond our reasonable control, we will notify you and take reasonable steps to mitigate delay. If supply is suspended for more than 30 days, you may cancel the contract and obtain a refund.
15. Our right to end the contract
We may terminate the contract for goods by written notice if you (a) fail to pay when due, (b) do not provide information necessary for supply, or (c) do not, within a reasonable time, allow delivery or collection. We will refund any advance sums for undelivered goods but may deduct reasonable costs caused by your breach.
16. Complaints and alternative dispute resolution
We aim to resolve complaints within 30 days. Failing that, you may refer the dispute to RetailADR(www.retailadr.org.uk)—free for consumers. EU consumers may alternatively use the ODR platform at https://ec.europa.eu/consumers/odr/.
17. Transfer
We may transfer our rights and obligations to another entity. You may transfer your rights only with our written consent.
18. Entire agreement
These terms, together with your order and our dispatch confirmation, constitute the entire agreement between us and supersede all prior representations.
19. Variation
We may amend these terms from time to time. Material changes will appear on the Site 14 days before taking effect and will not apply to contracts already concluded.
20. Green-claims accuracy
Any environmental claim is accurate at the date of publication. We will amend or withdraw claims as necessary to comply with the CMA Green Claims Code.
21. Governing law and jurisdiction
These terms are governed by English law. The English courts have non-exclusive jurisdiction; if you live in Scotland or Northern Ireland you may bring proceedings in your local courts.
Annex 1 – Model Cancellation Form
(Complete and return only if you wish to cancel the contract.)
To: Per-Scent Ltd, Fragrance Quarters, Mosley Road, Trafford Park, Manchester M17 1LE
Email: Customerservice@beauty-scent.co.uk
I/We [] hereby give notice that I/We [] cancel my/our [*] contract of sale of the following goods:
• Ordered on ……… / Received on ………
• Order number ………
Name of consumer(s): ………
Address of consumer(s): ………
Signature of consumer(s) (only if this form is sent on paper) ………
Date: ………
(Delete as appropriate.)
Last updated June 2025
End of Terms & Conditions